English (US)
Log in
Startsida
Startsida
GETTING STARTED
Get your whole company connected in as little as 5 weeks.
Choosing Workplace
Let's get into all the reasons that Workplace is the right choice for your business.
Solutions
From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges.
Customer Stories
Find out how organizations like yours are using Workplace to solve their most important business challenges.
Why Workplace
Why Workplace? Because it's familiar, mobile, secure, integrated and connects everyone. Why else?
Diversity & Inclusion
We’re doing our bit for a better world by making sure every employee feels seen, heard and valued.
How can Workplace help you?
From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges.
Business Communication
Our easy-to-use tools will make your most important messages unmissable, and your intranet inspirational.
Employee Engagement
Ditch the email for more engaging company-wide conversations that give every employee a voice.
Strengthen Culture
Show people you’re committed to culture by empowering everybody to be the best version of themselves.
Getting Connected
Bring your entire organization together on Workplace, even if they don't have an email address.
Frontline Workers
61% of frontline managers say there’s a disconnect in communication with head office. We help close the gap.
Remote Working
37% of US employees will be working remotely by 2022. We help people stay connected even when they're apart.
Hybrid Working
Whether your employees are in the office or working from home, Workplace keeps people informed, productive and connected to your company's culture.
Browse All
Organizations of all shapes and sizes are gaining a competitive edge with Workplace. Find your favorite story.
Podcasts
Check out this selection of Pioneer Podcasts to hear some of our favorite success stories straight from the horse's mouth.
TECHNICAL RESOURCES CENTER
Need help with setting up Workplace, managing domains or other technical info? Look no further.
Customer Resource Center
Just launched Workplace and not sure what to do next? We've got everything you need right here.
Technical Resources
You don't have to be an IT genius to launch Workplace, but if you are then these technical resources are for you.
In-depth hubs
Our resource hubs will help you master some of Workplace's most popular features and embrace new ways of working.
Help Center
Find step-by-step instructions and answers to frequently asked questions.
Start using Workplace
From step-by-step tutorials to in-depth launch guides and toolkits, you’ll find all the resources you need right here so you can hit the ground running.
Business Communication
From launching your Knowledge Library, to sharing company news, updates and more - we’ve got all the training you need to help you strengthen your business communications on Workplace.
Employee Engagement
Create a real connection between your teams, their work, and the rest of your organization with some of these tips and tricks.
Strengthen Culture
Strengthen your organization’s culture by celebrating the people behind the work, and build a real community on Workplace.
Set up Guides
From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace.
Domain Management
Find out why domain management matters - and how to do it properly.
Workplace Integrations
Discover how to bring all your tools together. Something missing? Learn how to build your own integrations.
Account Management
Keep your Workplace up to date by creating, maintaining or deactivating user accounts.
Authentication
Make sure you only give access to the right people by integrating with your current identity solutions.
IT Configuration
Learn how to keep Workplace running smoothly with info on networks, email whitelisting and domains.
Account Lifecycle
Understand the process of inviting members of your organization to claim their accounts.
Security and Governance
Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology.
Workplace API
Learn how you can automate and integrate your custom solutions with Workplace using our API.
Live Video resources
Looking to use Live Video to transform your Town Halls? This is the place to get tips, guides and practical insights.
Knowledge Library resources
Wish your intranet was a little more inspiring? Use these Knowledge Library resources to get started.
Working from Home with Workplace
So you've embraced remote work - now what? Stay on top of your game with these guides, videos and customer stories.
New rules of engagement
Turn hybrid teams into high-performing teams by learning more about the new rules of employee engagement.
Getting started
From launching Workplace to paying for it, learn more about those crucial first steps.
Using Workplace
This is where we reveal the hidden depths Workplace has to offer with tips and info on key features.
Managing Workplace
Got a specific question about managing content, data or employees? This is the place to ask it.
IT and Developer Support
Looking for answers to more technical questions about security, integration and the like? Start here.
Integrations
    Security
      Interactive Demo
        Customer Stories
        Workplace for Good
          Pricing Plans
            ROI Calculator
              Events & Webinars
                Ebooks & Guides
                  Newsroom
                    Workplace One Partner Program
                      Service & Reseller Partners
                        Workplace Academy
                          Support
                            Customer Communities
                              What's New in Workplace
                                English (US)

                                Account Management

                                Learn how you can create, update, and deactivate user accounts on Workplace.

                                Contents

                                Overview

                                Overview

                                Workplace is built to give everyone in your organization a voice, whether you work in the head office or on the factory floor. We recognize that not every employee is given a company email address, so we created access codes. With access codes, employees can activate their account without the need for a company email address.

                                High-level instructions

                                There are two stages to add your first email-less user in Workplace:

                                1
                                Enable the email-less feature in Workplace.

                                2
                                Create an account without an email address.
                                Enable the email-less feature in Workplace.

                                Enable the email-less feature in Workplace

                                Before you can create email-less users, you'll need to enable this functionality within your Workplace environment. With a System administrator account, follow the steps below to activate the email-less account creation:

                                1
                                In the Admin Panel, select Settings.

                                2
                                Scroll down to Profile Creation with Access Codes.

                                3
                                Check the Allow colleagues without an email address to log into Workplace using an access code check box.

                                4
                                Click Save.
                                ?
                                Your instance should now be enabled to create email-less users once you've logged out and logged in again.
                                Create an email-less account

                                Create an account without an email address

                                Follow the steps below to create an email-less account:

                                1
                                In the Admin Panel, go to the People section.

                                2
                                Click on the + Add People button.

                                3
                                Select Add One Person.

                                4
                                Fill out the relevant user information. Enter an Employee ID (this can be any format except an email format). Do not enter an email address.

                                5
                                Make sure that the Authentication method is set to Password.

                                6
                                Click Add.
                                ?
                                Employee IDs need to be unique for each user within your organization otherwise you will receive an error while creating the user.
                                ?
                                In order to create an email-less user, the EmployeeID and Name fields are required. All other fields are optional but we still encourage you to populate as many fields as possible to build richer profiles for your employees.
                                ?
                                Do not fill out the email address field if you are planning to create an email-less user. When this field is populated, Workplace will consider the account to be an account with a valid email address and no access code will be generated for that account.
                                Manage email-less accounts

                                Manage email-less accounts

                                Manage email-less accounts manually

                                You can manage an email-less user manually, one at a time, in the same way that you would manually create a user with an email address.

                                Manage email-less accounts in bulk

                                You can manage email-less users in bulk by using a spreadsheet in the same way that you would manage users with an email address in bulk.

                                ?
                                It is possible to manage email-less users and users with a corporate email address in bulk by using the same spreadsheet. You will see columns in the template for Employee Id and Manager Employee Id.

                                Manage email-less accounts via Account Management API

                                You can manage email-less users via the Account Management API in the same way that you would manage users with an email address via the API.

                                ?
                                It is possible to manage email-less users as well as users with an email address via the API at the same time.
                                Retrieve access codes

                                Retrieve access codes

                                Create access codes to email-less users in one of these ways:

                                • Retrieve access codes for individual users.
                                • Retrieve access codes for users that you list on a spreadsheet.
                                Retrieve access code for single user

                                Retrieve the access code for an email-less user

                                Logged in a user that has the add and remove accounts permission assigned, you will be able to retrieve the access code for an email-less user:

                                1
                                In the Admin Panel, select People.

                                2
                                Click on the ... icon next to the email-less user whose you want to retrieve.

                                3
                                Select the Get Access Code.

                                4
                                Copy and save the 16-digit access code for that user.

                                5
                                Deliver the access code to the user.
                                Retrieve access code for multiple user

                                Retrieve access codes for multiple email-less users at once

                                Logged in a user that has the add and remove accounts permission assigned, you will be able to retrieve access codes for multiple users:

                                1
                                In the Admin Panel, go to People.

                                2
                                Click on the ... button and select Get Access Codes.

                                3
                                Select if you would like to Send access codes to managers. This sends managers an email with access codes for the people they manage. Choose this option if you're confident your Workplace Org Chart is up to date.

                                4
                                Click Send Codes.
                                First access by using access codes

                                First access by using a code

                                When you receive an access code, you can do your first access to Workplace and claim your account through a web browser or by using the mobile application.

                                To claim an account through a web browser:


                                2
                                Click on Create account with your access code.

                                3
                                Enter your 16-digit access code and click on Continue button.

                                4
                                Choose a username and set a password.

                                5
                                Check the Accept Terms and Conditions checkbox.

                                6
                                Click Continue. Your account will be created.

                                To claim an account through a mobile application:

                                1
                                Open the Workplace application.

                                2
                                Click on Create an Account.

                                3
                                Click on Create Account with Access Code.

                                4
                                Enter your 16-digit access code and Continue.

                                5
                                Choose a username and set a password.

                                6
                                Check the Accept Terms and Conditions checkbox.

                                7
                                Click Continue. Your account will be created.
                                Password reset

                                Password reset for email-less accounts

                                If you've forgotten your password, you will need to go through the following steps to reset your password:

                                1
                                Fill out your username in the text box in the login page. Click on Continue.

                                2
                                Click on Forgot your password?.

                                3
                                Fill out the username in the text box.

                                4
                                Enter a new access code that was sent by your system administrator.

                                5
                                Set a new password.
                                Convert email-less to an email account

                                Convert an email-less to an email account

                                In case an email-less user is assigned to a corporate email address, the email field for that user can be populated. When the email field is updated successfully, the user will no longer be connected through access codes and will be treated as a user with a corporate email address.

                                ?
                                When you convert an email-less user to a user with a corporate email address, you won't be able to convert that user back to an email-less user, unless they're in an unclaimed status.
                                Deep-linking to Workplace mobile application

                                Deep-linking to Workplace mobile application

                                The access codes have a URL scheme that will allow you to deep link an access code URL directly to the Workplace mobile application. This means that you can share this specific URL via a web portal or other delivery mechanism so that the end user can simply click on a link which will guide them to the claim flow within the Workplace mobile application.

                                1
                                Create a URL generated by the code which is formatted like:
                                fb-work-emailless://accesscode?access_code="[access code]"

                                2
                                Make sure that you retrieve the access code for the right User ID.

                                3
                                You should now be able to have a URL that looks like:
                                fb-work-emailless://accesscode?access_code=abcdefghijklmnop
                                ?
                                You can retrieve the access codes via the people export in the Admin Panel or through the Workplace Account Management API.